CA Identity Manager Logging is not working correctly

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal

Issue/Introduction

When we get an error while synchronizing a user in CA Provisioning Manager, we do not see the error details in the error message on the Provisioning Manager. The error does not even show up on the etatranslog.  We are not able to see any errors on the Provisioning Manager side.  None of the errors are being logged in Provisioning Server etatrans logs either. We need the logs to work correctly.

Environment

Release:
Component: IDMGR

Resolution

This could be caused from disk space on the logging server is full. When attempting to generate the error message from provisioning server the data is stored in temp files. If these temp files can't be created then it will result in a blank screen. Please verify your disk space. If the disk is full, clear/backup data and reattempt. You should notice logging has picked up again.