Calculated Data Lock cannot be opened

Products

• CA Business Service Insight

Issue/Introduction

The Calculated Data Lock window cannot be opened but only for 1 user. All other users are able to open the Calculated Data Lock window.

Environment

Release:
Component: OBLCRE

Resolution

That this is only failing for one user shows it's a problem with the control layout saved for the user. To solve this, we'll need to find the user_id according to the user_name, then Delete the calculated_data_lock layout for that user_id. 1--select the user id select user_id from t_users where user_name = '[user_name]' 2--delete the layout entry from t_control_layout delete from t_control_layout where user_id= [user_id] and page_id='Oblicore.Web.Admin.EngineManagement.CalculatedDataLock.CalculatedDataLockList' This should then clean it up and allow the user to access the page again.