Username is Shown as "Undefined" after an Upgrade

Products

• Clarity PPM On Premise

Issue/Introduction

Why does the logged in user display as "Undefined" on the top right hand corner of the PPM window after upgrading?

Environment

Release: All Releases
Component: CA PPM INTEGRATIONS & INSTALLATIONS

Resolution

The cache may have become corrupted after upgrading. To resolve this, you will need to flush the browser and application cache by performing the following steps:

1. Clear the browser cache
2. Clear the CA PPM Server Cache
   
   • Login to CA PPM as an admin user
   • Modify the URL field to http://<svr>/niku/nu#action:security.caches
   • Click Caches tab and click FLUSH ALL button
   • Click Groups tab and click FLUSH ALL button

Additional Information

Please, refer to this article for the complete information on how to clear the caches in Clarity PPM: 23812 - Clarity PPM: How to flush or clear the cache?

Similar problems might be encountered in the New UX. Refer to this article : 141041 - Avatar Displayed as 'Unknown' in the New UX