Unable to configure VMWARE probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Unable to configure a new profile for the vmware probe. When I add a new resource with the details of my VCenter server and click on the Test button it fails with the following error:

Failed to query the host <vmware host name>. 
The reason for this could be one of many. Please check: 

- The hostname or ip address is illegal or wrong. 
- The pot number is wrong. 
- The handler class is wrong. 

Exception log: 
(12) login failed, VMWare API is unavailable: Exception caught trying to invoke 
method RetrieveServiceContent; nested exception is: 
    java.net.ConnectException: Connection timed out: connect: Exception 
caught trying to invoke method RetrieveServiceContent; nested exception is: 
    java.net.ConnectException: Connection timed out: connect 

Check the probe logfile for more information. 

Environment

Any vmware probe

Cause

This could be caused by many different reasons but it basically means that the probe is unable to reach the vmware device. Reasons would include a bad DNS entry, unable to resolve the IP address or firewall issues.

Resolution

Make sure you have:

• entered the correct information in the 'Hostname or IP Address' field;
• tested the name resolution from the robot where the vmware probe is running against the hostname used in the previous step;
• specified the correct port for the vmware webservice;
• ensured that the port specified in the previous step is open in the firewall, meaning that the robot has access to the vmware system on that port.