Errors when installing SystemEDGE 5.9 on Redhat Enterprise Linux 7.5

Products

• CA Server Automation
• CA Virtual Assurance for IM

Issue/Introduction

You may experience installation of SystemEDGE fail with following error.
Fatal error: glibc detected an invalid studio handle
 
/tmp/extract27401/lsm               (coredump) $LSMEXE -v 2 > /dev/null 1>&2
Error: binary file lsm.exe cannot be executed.
Please check that the correct system libraries are used (libc,libstdc++)
 
./ca-setup.sh CA-setup bootstrapper version 1.2.0.0 Fatal error: glibc detected an invalid stdio handle Fatal error: glibc detected an invalid stdio handle /tmp/extract57870/lsm: line 281: 58090 Aborted (core dumped) $LSMEXE -v 2> /dev/null 1>&2 Error: binary file lsm.exe cannot be executed Please check that the correct system libraries are used (libc, libstdc++). Installation failed - lsm returned with exit code 1

Environment

Release: SYSEDG99000-12.9-Stand Alone SystemEDGE Agent
Component:

Cause

There is currently a known compatibility issue with glibc-2.17-222.el7.i686 and lsm.exe. lsm.exe is part of the installer package for sysedge.

 

Resolution

LOCAL INSTALLATION OPTION 1:

• Downgrade glibc-2.17-222.el7.i686 to glibc-2.17-196.el7.i686.
• This will allow you to install SystemEDGE.
• If required you can upgrade back to glibc-2.17-222.el7.i686 after the SystemEDGE installation and the agent will continue to function.
• This method will cause issues in the future if the agent needs to be uninstalled or reinstalled and should only be used as a short term workaround.

LOCAL INSTALLATION OPTION 2 (Recommended Resolution):

• Download LNX.INST.45181170.tar.zip (See file attachment section at the bottom of this article)
• Extract LNX.INST.45181170.tar.zip which will contain an updated ca-sm-installer.
• Replace the ca-sm-installer file located under Linux_x86/SysMan/Agent/packages directory.
• Run chmod +x ca-sm-installer.
• If your installation source is located on a share where you only have read permission copy the entire Linux_x86 directory to the server and replace the file locally.

REMOTE INSTALLATION USING VAIM:

• Download LNX.INST.45181170.tar.zip (See file attachment section at the bottom of this article)
• Extract LNX.INST.45181170.tar.zip which will contain an updated ca-sm-installer.
• Replace the ca-sm-installer file located under C:\Program Files (x86)\CA\SC\IDMgrApi\packages\private\idprimer\Linux_x86 folder on the Domain and Distribution Server(s).
• Recycle CA SM Domain Server Service.
• CA SM Distribution Server Service.

Before installing SystemEDGE5.9 on RHEL7.5 please verify the server has met all pre-requisites outlined in Article Id 33669 or the installation will be unsuccessful.

Additional Information

You can verify if you have the fixed version of lsm installed on a server by checking the version info:

[root@Server-F13372 tmp]# lsm -v

CA Software Management Installer Version 4.5 (Build 45181170, 04/27/18)

SystemEdge Agent Install Fails on Linux with Errors About Missing Libraries
https://comm.support.ca.com/kb/systemedge-agent-install-fails-on-linux-with-errors-about-missing-libraries/kb000033669