JOBS ends on a CA Automic Workload Automation Agent with a logon error

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

With CA Automic Workload Automation Agents in version 12.1 a logon error is displayed although the Logon Credentials are correct.
Therefore no JOBS can be started with Logon Credentials containing passwords.

A connection outside of CA Automic Workload Automation is working with the identical Logon Credentials.
 

Environment

N/A

Cause

The issue is connected to the values in the CA Automic Workload Automation database table IDS (internal number pools of Automic).
If values are present with more than 9 digits (this means that in the system 10 digit Run-IDs are available) this logon issue occurs.

To check whether the system is affected by this issue please do the following:
1) Check the values in the IDS table of the CA Automic Workload Automation Engine database with the following statement:

Select * from IDS;

2) Check in the result from the previous database query if there are more than 9 digits (e.g.: >= 1000000000) available.

There is no workaround available.

Resolution

Update to a fix version listed below or a newer version if available.

Component(s):
AutomationEngine

Fix Version(s):
Automation Engine 12.1.1 HF4 - available
Automation Engine 12.1.2 - available