Export to PDF or HTML gives internal error

Products

• CA Business Service Insight

Issue/Introduction

When trying to export any report (simple or free form) to PDF or HTML we receive the message "An internal error has occurred".

Environment

CA Business Service Insight 8.3.x and 9.x

All Supported Operating Systems and Web Browsers

Resolution

The error may be caused by the system failing to make a call to the relevant BSI export library.

This can be fixed by the following commands on the BSI server(s):

cd %OG_HOME%\bin
regfiles.bat 3

The OS finds them again from the updated registry information and the export is successful.

If the issue still persists, please contact Broadcom Support for further assistance.