ALT GR not working in RC Viewer

Products

• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - IT Client Manager

Issue/Introduction

Special Keys with Alt GR like the Euro Sign or the Backslash are not parsed to the host.

However, using the same with left hand ALT and STRG will work

Environment

European keyboard layout.Tested on Windows 7 and Windows 10

Cause

Due to default settings, this functionality is not available. 

Resolution

On the fly:
- Open the Remote Control Viewer 
- right click on "Viewer" and select properties

 

 

This will bring up the default properties:

Disable the option "Always redirect right-hand Alt, Ctrl and Windows keys to Host"

 

While this option work, one must remember to change it on every viewer.

 

Another option is to set it permanently on every viewer with the following 2 commands. The easiest way to do so, would be a Software Delivery Job or any other one time action.

ccnfcmda -cmd setparametervalue -ps /itrm/rc/viewer/general -pn redirectAllKeys -u CURRENT_USER -v 1 

ccnfcmda -cmd setparametervalue -ps /itrm/rc/viewer/general -pn redirectExtendedKeys -u CURRENT_USER -v 0