ALT GR not working in RC Viewer
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ALT GR not working in RC Viewer


Article ID: 9245


Updated On:


CA Client Automation CA Client Automation - Remote Control CA Client Automation - IT Client Manager


Special Keys with Alt GR like the Euro Sign or the Backslash are not parsed to the host.

However, using the same with left hand ALT and STRG will work


European keyboard layout.Tested on Windows 7 and Windows 10


Due to default settings, this functionality is not available. 


On the fly:
- Open the Remote Control Viewer 
- right click on "Viewer" and select properties



This will bring up the default properties:

Disable the option "Always redirect right-hand Alt, Ctrl and Windows keys to Host"


While this option work, one must remember to change it on every viewer.


Another option is to set it permanently on every viewer with the following 2 commands. The easiest way to do so, would be a Software Delivery Job or any other one time action.

ccnfcmda -cmd setparametervalue -ps /itrm/rc/viewer/general -pn redirectAllKeys -u CURRENT_USER -v 1 

ccnfcmda -cmd setparametervalue -ps /itrm/rc/viewer/general -pn redirectExtendedKeys -u CURRENT_USER -v 0