Does xFlow have the ability to work with the CA Service Desk Manager Change Management module?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Does xFlow have the ability to work with the CA Service Desk Manager Change Management module?

Environment

CA Service Desk Manager 14.1 CUM#3 or higher and 17.x
All Supported Operating Systems

Resolution

The xFlow Analyst Interface provides CA Service Desk Manager L1 Analysts the ability to understand the IT environment, prioritize work and make decisions.

At this time a ticket in the xFlow Analyst Interface can only be an incident or a request, mainly because xFlow is targeted for CA Service Desk Manager L1 Analysts.

 

Additional Information

https://docops.ca.com/ca-service-management/17-1/en/using/xflow-analyst-interface