Default Software Contents Download Job - Error Invalid unit id

Products

• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Patch Manager

Issue/Introduction

Engine job "Default Software Contents Download Job" is in status ERROR.

In log C:\Program Files (x86)\CA\SC\CIC\logs\CIC.log error like this appears :

 

2018-04-19 11:17:21,018 [pool-1-thread-1] ERROR [com.ca.sccc.CCException] - Method contentTypeInfo_1_0 returned 4 from contentupdate.ca.com:  Invalid unit id 25f80428-ff9c-03e6-b249-c437170a84ca
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - Exception caught.  Stack Trace:
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.ExecutionException: com.ca.sccc.CCException: PIM0002
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.report(FutureTask.java:122)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - java.util.concurrent.FutureTask.get(FutureTask.java:206)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.delegateContentTypeInfo(CCAcmeClient.java:587)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCAcmeClient.getContentTypeInfo(CCAcmeClient.java:550)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.getACMEContentTypesInfo(CCMain.java:935)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.setContentTypesInfo(CCMain.java:977)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doOnlineProcess(CCMain.java:453)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.doRun(CCMain.java:292)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - com.ca.sccc.CCMain.main(CCMain.java:195)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - java.lang.reflect.Method.invoke(Method.java:497)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - org.tanukisoftware.wrapper.WrapperSimpleApp.run(WrapperSimpleApp.java:240)
2018-04-19 11:17:21,018 [CCMain] ERROR [com.ca.sccc.CCException] - java.lang.Thread.run(Thread.java:745)

Remark : unit id indicated in the log may be different.

 

Environment

Release: 14.*
Component: CA Client Automation

Resolution

 

1- Edit the file C:\Program Files (x86)\CA\SC\CIC\conf\config.xml with wordpad

 

(Remark : Do a backup of this file in case of problem.)

 

Remove the unitid value in section content_server_connection_properties 

Example :
Before : 

<content_server_connection_properties> 
<url>contentupdate.ca.com</url> 
<unitId>25f80428-ff9c-03e6-b249-c437170a84ca</unitId> 

After : 

<content_server_connection_properties> 
<url>contentupdate.ca.com</url> 
<unitId></unitId> 

 

2- Save the file config.xml

 

3- Make sure that scheduling of Engine job "Default Software Contents Download Job" is set to "run only once a day" because it could cause problem to have it executed several times during the day.