Browser Agent Troubleshooting and Best Practices

Products

• CA Application Performance Management Agent (APM / Wily / Introscope)
• INTROSCOPE

Issue/Introduction

Browser Agent Troubleshooting Checklist and and Best Practices

Introscope Browser Agent keeps evolving on each release so the techniques to troubleshoot installation and configuration issues are different on each of them.
The table below summarize the available troubleshooting KBs references for each APM release.

Environment

APM 10.x

Resolution

APM 10.1
KB000032411 - Browser Agent 10.1 Troubleshooting

APM 10.3
KB000091945 - Browser Agent 10.3 Troubleshooting

APM 10.5.x, 10.7.x
NOTE: Browser Agent for .NETAgent was introduced in 10.5.2
KB000091852 - Browser Metrics Do not Appear (Java)
KB000091899 - Browser Agent snippet is not inserted (Java)
KB000091903 - Browser Agent and Java Agent Traces are not correlated
KB000091917 - Browser Metrics do not appear in Business Transaction Node in the investigator (Java/NET)
KB000091923 - Browser Metrics do not appear (.NET)
KB000091927 - Browser Agent and .NET Agent Traces are not correlated
KB000091930 - Application doesn’t startup after enabling BrowserAgent

Additional Information

https://docops.ca.com/ca-experience-collector/2-4/en/troubleshooting/browser-agent-troubleshooting
https://docops.ca.com/ca-experience-collector/2-4/en/troubleshooting/digital-experience-collector-troubleshooting