saved search filter brings incident request and problem
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saved search filter brings incident request and problem


Article ID: 91915


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


when customer makes a search filter for REQUEST only, in the search the correct results comes up, however, when hw saves the filter in scoreboard, the count will brings the match results for REQUEST, INCIDENT and PROBLEM, intead of for REQUEST only as saved.


SDM 17.0


when the search filter is saved the where clause doesn't take the type=\'R\'  


The problem was not reproduced in R17.1 releases (Portuguese or English) So we strongly recommend customer to update the version 17.0 to 17.1
As Workaround for 17.0:

1. Save the search filter 
2. Go to the Stored Queries and find the My Saved fileter label 
3. Edit it 
4. add in he Where Clause field: 

AND type = \'R\' it
6. Go to scoreboard, remove and re-insert this stored query to take effect

It will solve temporarily the problem os search filter