Remote Viewer - no Logon screen

Products

• Automation Point

Issue/Introduction

When running the AP Desktop on a server. And using the AP Remote Viewer clients to connect to them. After making changes to this AP server, or AP Remote Viewer, during the CONNECT to the AP server, the LOGIN SCREEN never appears. Regular security settings are at the AP server, so it's not possible to access any console or screen from the AP desktop. What is the problem? Why is the LOGIN SCREEN not appearing?

Environment

Automation Point Server/Desktop all release
Automation Point Client/Remote Viewer all releases
Windows Server all releases

Resolution

The new desktop with the AP Remote Client was refused by the AP Server to connect because the new desktop was not entered as a Trusted Remote Host Name in the AP Configuration Manager at the Remote Viewing option (Under Expert Interface, Automation, Remote Viewing).