Client Automation - Default Software Content download job is failing after the configuration is made successfully.

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Patch Manager

Issue/Introduction

When the configuration of Content Download Job is made based on documentation, the job keeps failing, even when the test to port 443 or 5250 returned OK.

Environment

Client Automation - All Versions

Cause

Reviewing CIC.log file the following error message appears:

 

ERROR [com.ca.sccc.CCAcmeClient] - Content Server URL is invalid
ERROR [com.ca.sccc.CCException] - Exception caught. Stack Trace:
ERROR [com.ca.sccc.CCException] - java.net.UnknownHostException: http://contentupdate.ca.com

 

This error means the address "http://contentupdate.ca.com" was set on 'Content Download Server', on Domain Manager's configuration policy, which is wrong.

Resolution

Edit the configuration policy applied to Domain Manager and set the right address under:

DSM -> Manager -> Software Contents Download -> 'Content Download Server', which is: contentupdate.ca.com