Agent showing offline with Routing error

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Agent showing offline with the following error in nimi.log:

2018-04-05 15:08:09,509 [New I/O client worker #1-1] ERROR (com.nolio.nimi.comm.impl.InboundConnectionsImpl:76) - no receiver of type [ROUTING] for message [NimiMessageImpl{wrapped=source_node_id: "es_lnxauserver" 
message_type: Ping 
ping_Msg { 
} 
}] 
2018-04-05 15:08:09,511 [New I/O client worker #1-1] ERROR (com.nolio.nimi.comm.impl.InboundConnectionsImpl:76) - no receiver of type [ROUTING] for message [NimiMessageImpl{wrapped=source_node_id: "es_lnxauserver" 
message_type: Ping 
target_node_id: "agent123" 
ping_Msg { 
node_connection_info { 
node_id: "es_lnxauserver" 
node_type: SUPER_NODE 
hostname: "lnxauserver" 
addresses { 
ip: "172.1.1.28" 
port: 6600 
} 
addresses { 
ip: "10.3.6.7" 
port: 6600 
} 
version: "6.4.0.10011" 
} 
} 
}] 
2018-04-05 15:08:09,602 [Thread-1] INFO (com.nolio.nimi.NimiDirector:162) - Closing application messages...

Environment

Release Automation - All versions

Resolution

The error can happen due to multiple reasons.

1. Network communication problems
2. Name resolution issue
3. Incorrect supernode configuration in nimi_config.xml file on the machine
4. Incorrect routing defined in the Execution Server properties (within Automation Studio) of the Execution Server the agent reports to
5. Incorrect permissions on the Release Automation folders