cannot save comments using update status, without changing status

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager

Issue/Introduction

Customer is not able to save the activity Update Status, if the old status is the same as new status.
Customer is using the activity only to register a log comment
 

Is it possible to use the Update Status activity, just to log a comment, without changing the status?

Environment

R 14.1 Cum#3 and later, 17.0, 17.1

Resolution

By design, when you use the Update Status Activity, you MUST set a new status different from old status
To register a log comment, you MUST do it through Log Comment activity