cannot save comments using update status, without changing status
Article ID: 91743
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
Customer is not able to save the activity Update Status, if the old status is the same as new status.
Customer is using the activity only to register a log comment
Is it possible to use the Update Status activity, just to log a comment, without changing the status?
R 14.1 Cum#3 and later, 17.0, 17.1
By design, when you use the Update Status Activity, you MUST set a new status different from old status
To register a log comment, you MUST do it through Log Comment activity