sqlserver gui doesn't open - generates application fault and fault path

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

sqlserver Probe GUI in Infrastructure Manager may fail to open after upgrading to sqlserver 5.30.

An application crash will be seen in the Event Viewer of the Windows machine where Infrastructure Manager is running:

Faulting application name: conf_sqlserver_5.30.exe, version: 1.0.0.0, time stamp: 0x59f9be90
Faulting module name: nimbus_AES.dll, version: 1.1.0.0, time stamp: 0x57ea204f
Exception code: 0xc0000005
Fault offset: 0x000156d4
Faulting process id: 0xb2380
Faulting application start time: 0x01d3c5f4c9518bb3
Faulting application path: C:\Users\ADMINI~1\AppData\Local\Temp\2\util\conf_sqlserver_5.30.exe
Faulting module path: C:\Users\ADMINI~1\AppData\Local\Temp\2\util\nimbus_AES.dll
Report Id: 09f2e040-31e8-11e8-958b-000c2902690a

Environment

Release:
Component: UIMSQS

sqlserver v5.30 or higher

Resolution

On the workstation where IM is installed, locate the folder that is referenced in the "Faulting application Path" in the application crash details.
e.g.:

C:\Users\ADMINI~1\AppData\Local\Temp\2\util\ 

From this folder, delete the following: 

1. conf_sqlserver_5.30.exe 
2. conf_sqlserver*.exe
3. nimbus_AES.dll 

After this, restart the distsrv probe on the Primary hub (or the hub you're logged into in IM) and the issue will be resolved.