Orphaned Spectrum Landscape Listed in OneClick Administation > Landscapes page with name of null

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Tomcat starts but the tomcat log references a non-existent landscape with the following error message:

 UserModelDomainList: could not obtain the name for domain <LANDSCAPE_NAME>

The retired landscape is still visible in the OneClick web administration landscapes page, as a null entry, but is not referenced in the landscape map of the main landscape server or anywhere else on the Spectrum system.  

The configurations are all as they should be.

Environment

Release: All Supported Releases

Component: SPCOCK - Spectrum OneClick

Resolution

This is a known issue and is resolved by running the following against the model handle of all users, from the CLI.:

./update action=0x10103 mh=<user_model> 

The attached script (user_model_sync.sh) can be used to do this automatically for all user models. It should be placed in a custom directory under the $SPECROOT/vnmsh/custom directory on the MLS server in a distributed Spectrum environment:

$SPECROOT/vnmsh/custom

Make it executable and run it using the Spectrum install owner 

1. Stop the problem Tomcat OC web server service.
2. Run the script
3. Start the problem Tomcat OC web server service.