How to prevent the reopen of tickets in Service Desk Management mobile application?
Article ID: 91708
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
CA Service Desk Manager
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
How to prevent the reopen of tickets in Service Desk Management mobile application?
Environment
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
Component:
Resolution
It is necessary to create a data partition as follows:
1. Go to the Administration tab->Security and Role Management->Data Partition->Data Partition Constraint
2. Create a new data partition for the desire users with the following settings:
Type: Update
Table: Call_Req
Constraint: status='CL'
3. Save the changes and test in the mobile app.
1. Go to the Administration tab->Security and Role Management->Data Partition->Data Partition Constraint
2. Create a new data partition for the desire users with the following settings:
Type: Update
Table: Call_Req
Constraint: status='CL'
3. Save the changes and test in the mobile app.
Feedback
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