Data Aggregator synchronization failure

Products

• CA Infrastructure Management
• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

The following is seen when you click on Data Aggregator, and then "Log" on the data source list.  "A processing failure occurred on the data source during synchronization"

The following is seen in the DMService.log:

 

ERROR | pool-2-thread-5          | 2018-01-07 00:07:38,141 | com.ca.im.portal.dm.productsync.DataSourcePoller

      |

Invalid or incomplete information was provided to CAPC during sync with data source Data Aggregator@xxxxx.  The problem is in the data source, not CAPC.  A full sync of the data source may resolve the problem.  Additional information is provided below:

DataSource Data Aggregator@xxxxx has sent items with unknown subtypes:

1 items of type component and subtype AllEngines

1 items of type component and subtype Engine

 

Environment

Dx NetOps Performance Management all versions

Resolution

Simply do a full sync of the Data Aggregator data source and it should resolve the synchronization failure with CAPM