Workload Automation agent fails to start

Products

• Workload Automation Agent
• CA Workload Automation AE - System Agent (AutoSys)

Issue/Introduction

Workload Automation agent fails to start.

# ./cybAgent -a

Agent service is starting...

Unable to start Agent service

The nohup.stderr log under the agent install location has the following error

# more nohup.stderr 

dlopen: /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so: cannot open shared object file: No such file or directory

Please make sure the oscomponent.libjvmpath is correct.

Environment

Release : 12.X

Component : CA Workload Automation System Agent

Cause

The error is due to -

Invalid file path specified for file libjava.so under "oscomponent.libjvmpath" in agentparm.txt file

File "libjava.so" is either missing in the default JRE location or is not accessible

Resolution

Verify the existence of file libjava.so under the agent's JRE location. The default is under agent install location 

/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so

Ensure the file is accessible -

-rwxr-xr-x. 1 autosys autosys   226480 Apr 23  2018 /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so

Ensure the file path specified for the property "oscomponent.libjvmpath" in agentparm.txt file pointing the correct file "libjava.so"

oscomponent.libjvmpath=/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so

Save the file and restart the agent.

Additional Information

Configure the agent -

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/12-0/configuring/configure-the-agent.html

Troubleshooting the agent known issues -

https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-system-agent/12-0/troubleshooting.html