Workload Automation agent fails to start
Article ID: 9113
Updated On:
Products
Issue/Introduction
Workload Automation agent fails to start.
# ./cybAgent -a
Agent service is starting...
Unable to start Agent service
The nohup.stderr log under the agent install location has the following error
# more nohup.stderr
dlopen: /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so: cannot open shared object file: No such file or directory
Please make sure the oscomponent.libjvmpath is correct.
Environment
Release : 12.X
Component : CA Workload Automation System Agent
Cause
The error is due to -
Invalid file path specified for file libjava.so under "oscomponent.libjvmpath" in agentparm.txt file
File "libjava.so" is either missing in the default JRE location or is not accessible
Resolution
Verify the existence of file libjava.so under the agent's JRE location. The default is under agent install location
/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so
Ensure the file is accessible -
-rwxr-xr-x. 1 autosys autosys 226480 Apr 23 2018 /opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so
Ensure the file path specified for the property "oscomponent.libjvmpath" in agentparm.txt file pointing the correct file "libjava.so"
oscomponent.libjvmpath=/opt/CA/WorkloadAutomationAE/SystemAgent/WA_AGENT/jre/lib/amd64/libjava.so
Save the file and restart the agent.
Additional Information
Configure the agent -
Troubleshooting the agent known issues -
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