CA Directory Management UI could not be reinstalled

Products

• CA Directory

Issue/Introduction

After uninstalling the CA Directory Management UI, there are still traces of the software on the machine. I need to be able to reinstall the CA Directory Management UI on the same machine even though the uninstaller didn't remove all traces.

Environment

12.6

Resolution

1) Stop and delete Windows services (replace HOSTNAME with the actual name): 
C:\>sc stop DXserver_HOSTNAME-management-ui 
SERVICE_NAME: DXserver_HOSTNAME-management-ui 
TYPE : 10 WIN32_OWN_PROCESS 
STATE : 3 STOP_PENDING 
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN) 
WIN32_EXIT_CODE : 0 (0x0) 
SERVICE_EXIT_CODE : 0 (0x0) 
CHECKPOINT : 0x2 
WAIT_HINT : 0x7530 
C:\>sc delete DXserver_HOSTNAME-management-ui 
[SC] DeleteService SUCCESS 
C:\>sc stop DXmgmtUIservice 
SERVICE_NAME: DXmgmtUIservice 
TYPE : 10 WIN32_OWN_PROCESS 
STATE : 4 RUNNING 
(STOPPABLE, PAUSABLE, ACCEPTS_SHUTDOWN) 
WIN32_EXIT_CODE : 0 (0x0) 
SERVICE_EXIT_CODE : 0 (0x0) 
CHECKPOINT : 0x0 
WAIT_HINT : 0x0 
C:\>sc delete DXmgmtUIservice 
[SC] DeleteService SUCCESS 
C:\>sc stop DxagentService 
SERVICE_NAME: DxagentService 
TYPE : 10 WIN32_OWN_PROCESS 
STATE : 1 STOPPED 
WIN32_EXIT_CODE : 0 (0x0) 
SERVICE_EXIT_CODE : 0 (0x0) 
CHECKPOINT : 0x0 
WAIT_HINT : 0x0 
C:\>sc delete DxagentService 
[SC] DeleteService SUCCESS 
C:\> 

2) Remove registry keys and values 

2.1) Find product key in the registry: 
C:\>reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /F "CA Directory Management UI" /S /D 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{33F47CC8-BE35-4525-BC85-B29C37239650} 
DisplayName REG_SZ CA Directory Management UI 
End of search: 1 match(es) found. 
C:\> 

2.2) Using just retrieved product key ( {33F47CC8-BE35-4525-BC85-B29C37239650} in this example), find and remove installer keys and values: 
C:\>reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{33F47CC8-BE35-4525-BC85-B29C37239650} /f 
The operation completed successfully. 
C:\>reg query HKEY_CLASSES_ROOT\Installer\Products /F "{33F47CC8-BE35-4525-BC85-B29C37239650}" /S /D 
HKEY_CLASSES_ROOT\Installer\Products\8CC74F3353EB5254CB582BC973326905 
ProductIcon REG_SZ C:\Windows\Installer\{33F47CC8-BE35-4525-BC85-B29C37239650}\ARPPRODUCTICON.exe  
End of search: 1 match(es) found. 
C:\>reg delete HKEY_CLASSES_ROOT\Installer\Products\8CC74F3353EB5254CB582BC973326905 /f 
The operation completed successfully. 
C:\>reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer /F "{33F47CC8-BE35-4525-BC85-B29C37239650}" /S /D 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CC74F3353EB5254CB582BC973326905\InstallProperties 
ModifyPath REG_EXPAND_SZ MsiExec.exe /I{33F47CC8-BE35-4525-BC85-B29C37239650} 
UninstallString REG_EXPAND_SZ MsiExec.exe /I{33F47CC8-BE35-4525-BC85-B29C37239650} 
End of search: 2 match(es) found. 
C:\>reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8CC74F3353EB5254CB582BC973326905 /f 
The operation completed successfully. 
C:\>reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer /F "{33F47CC8-BE35-4525-BC85-B29C37239650}" /S 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders 
C:\Windows\Installer\{33F47CC8-BE35-4525-BC85-B29C37239650}\ REG_SZ 
End of search: 1 match(es) found. 
C:\>reg delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders /v C:\Windows\Installer\{33F47CC8-BE35-4525-BC85-B29C37239650}\ /f 
The operation completed successfully. 
C:\> 
3) Remove whole DXHOME content 
C:\>rmdir "%DXHOME%"\..\ /s/q 
C:\>