Applications Manager Master non-responsive when parent jobid not found in memory

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Applications Manager Master non-responsive when parent jobid not found in memory

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Appworx 9.x

Resolution

Error Details

ErrorMsg: AwE-9999 Internal error (9/19/12 5:16 PM)
Details:  parent jobid <job_id> not found

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Symptoms

The Master becomes non-responsive and  you may see a spike in CPU and java memory usage.  The Client may also freeze and you may not be able to start Agents.  You will find the above error in the RmiServer log.

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Resolution

Stop all of the Applications Manager (AM) processes and manually remove the offending jobids from the so_job_history table by running the following SQL statement:

delete from so_job_history where so_jobid=<jobid> or so_parents_jobid=<jobid> or so_direct_parent_jobid=<jobid>;

Then restart all the AM processes.

Additional Information

https://knowledge.broadcom.com/external/article?articleId=89859