334 Check that the API server is running - Cannot Run Jobs on an Upgraded Remote Agent

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

334 Check that the API server is running - Cannot Run Jobs on an Upgraded Remote Agent

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

After an upgrade of a master and remote agent on the same box, jobs will not run on the remote agent. The following errors are displayed in the awapi_start.log file:

231 Error number from open pipe 2.
334 Check that the API server is running.

Note: If the following line follows these errors, it represents normal functionality:

retry REGISTER_LOGS

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Resolution

Do the following:

1. Stop the master, remote agent, and RMI server.
2. Delete all files in the status directory of both master and remote agent.
3. Restart processes.

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Further Steps

Look for errors in the AgentService.<time stamp>.log file. Search the Knowledge Base for more information on those errors. If you find errors, which you cannot resolve, send the AgentService.<time stamp>.log  file to Automic Support.