Agent not starting

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Agent not starting

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

• Not able to start agent
• Agent disconnected
• Jobs are stuck in status waiting for host
• Host is not active in system overview
• Agent is not processing jobs

---

Investigation

Files needed for analysis:

• Agent logfile from the time the error occurred (default location: temp folder of the Agent)
• Agent logfile that contains the startup section or ini file of the Agent. (default location: bin folder of the Agent)
• Communication Processes (CP) logfiles from the time the error occurred. (default location temp folder of the Automation Engine)

The following message can be found in the logfile of the Agent:

U2000019 The Server is reporting as system 'Automic'. Disconnecting again.

Cause:

The System name defined in the ini file of the Agent is incorrect.                                  

---

Resolution

Enter the correct system name in the [GLOBAL] section of the Agents ini.file:

[GLOBAL]
name =
system =

Restart the Agent.