Attempting to open registered output throws error: U4000052 For this action an Agent version >= 9.00

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Attempting to open registered output throws error: U4000052 For this action an Agent version >= 9.00

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Detailed Description and Symptoms

When attempting to open registered output on a job, recieve the message:

U4000052 For this action an Agent version >= 9.00A is needed. 

even though the job runs on the same agent that is writing and reading the file used in the Output tab.

 

 

Investigation

There are two points of investigation:

1) ?Check the "Output Scan" tab to see if there is anything in the "Override host for FileScan (optionally)" settings

2) Confirm that the agent specified in the "Output Scan" tab or the "Attributes" tab has access to read the file specified in the "Output" tab.

Solution

This happens if the Agent specified in the "Attributes" tab does not have access to read the file specified to be registered (either via script or the "Output" tab). 

This can also occur if the "Output Scan" tab has an agent in the "Override host..." section that does not have access to read the file specified. 

Being sure that both of these have access should resolve this issue.?