AS/400 agent crashes with error message Application error. MCH3601 unmonitored by UCXJO41 at statem

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

AS/400 agent crashes with error message Application error. MCH3601 unmonitored by UCXJO41 at statem

Environment

Release: AOATAM99000-8.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Detailed Description and Symptoms

When running a job on the AS/400 agent, the job finishes and the agent dies with a message like:

CEE9901    Escape                  30   03/08/11  13:45:11.073345  QLEAWI       QSYS        *STMT    QCMD        QSYS    

   01C8
                                     From module . . . . . . . . :   QLEDEH
                                     From procedure  . . . . . . :   Q LE leDefaultEh
                                     Statement . . . . . . . . . :   204
                                     Message . . . . :   Application error.  MCH3601 unmonitored by UCXJO41 at
                                       statement 0000000029, instruction X'0000'.
                                     Cause . . . . . :   The application ended abnormally because an exception
                                       occurred and was not handled.  The name of the program to which the
                                       unhandled exception is sent is UCXJO41 ZUHELP HLP_Msg. The program was
                                       stopped at the high-level language statement number(s) 0000000029 at the
                                       time the message was sent.  If more than one statement number is shown, the
                                       program is an optimized ILE program.  Optimization does not allow a single
                                       statement number to be determined.  If *N is shown as a value, it means the
                                       real value was not available. Recovery  . . . :   See the low level messages
                                       previously listed to locate the cause of the exception.  Correct any errors,
                                       and then try the request again.

Solution

This issue is caused by an invalid MSL file for the agent (specified in the HELPLIB= setting of the agent's ini file).  To resolve this, contact Automic Support for a new MSL file or download the latest Agent which should include an MSL file.