Approval Requests timeout setting

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 5

Approval Requests timeout setting

Environment

Release:
Component: ARLSMG

Resolution

Symptoms

The approval requests (ApprovalSystem) are timing out after 60 minutes

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Resolution

The default timeout period for the APPROVAL inside ARA - the default timeout setting for the activity on ARA (generally not only for APPROVAL ) is set in "customer.config"

Look for the Activity section as below (the time unit is in minutes), see excerpt from the customer.config:

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  <!-- ____________________ Activity ____________________-->

  <Activity>

    <!--How many minutes can an activity be started/restarted before its planned start date. -->

    <add key="StartTimeTolerance.BeforePlan" value="60" />

    <!--How many minutes can an activity be started/restarted after its planned start date. -->

    <add key="StartTimeTolerance.AfterPlan" value="60" />

    <Calendar pageSize="100">

    </Calendar>

  </Activity>