Agent can not be started, Error message AwE-5012 File read error

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Agent can not be started, Error message AwE-5012 File read error

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

After a new installation, the local Agent can not be started and stays in status 'STOPPED'. The log file shows the following error:

ErrorMsg: AwE-5012 File read error

Details: keyfile.ini

java.lang.StringIndexOutOfBoundsException: String index out of range: -1

at java.lang.String.substring(String.java(Compiled Code))

at com.appworx.server.data.Master.F(Master.java:1093)

 

Cause

The keyfile has been uploaded/copied in ASCII mode, but has to be in BINARY mode.

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Resolution

The original keyfile has to be uploaded again in BINARY mode. The processes have to be restarted afterwards, for the changes to take effect.

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