A user is unable to log back into a client session after losing connectivity due to network issues.

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Affects Release version(s): 7.1

A user is unable to log back into a client session after losing connectivity due to network issues.

Environment

Release:
Component: APPMGR

Resolution

Detailed Description and Symptoms

?Sometimes when customers temporarily lose connectivity on their network, people who were logged into the applications manager client will get timeouts and not be able to get back in when connectivity is restored. Rebooting the client computers, manually clearing all the Java programs in the control panel, clearing their web browser's temp files, stopping and starting the agents, the master and the apache server. Nothing works.

 

 

 

Solution

?To resolve this please do the following:

To Kill AppWorx Sessions
 
1. As root, check for a connection on the server from the client PC's IP address
netstat -a |grep 147.129.91.18
 
 
2. As root, Find the UNIX PID for the process that the connection is using, substituting 3617 for the established port from
 
Step 1.
 
netstat -anp|grep :3617[[:blank:]]
 
 
3. kill [pid]
 
4. Repeat Step 1 as needed to see if you have a connection, once you don't have a connection, go into the Java control panel and on the general tab, click the View button to see your temporary internet files. Under the "Show" drop down menu clear all cached applications, resources, deleted applications, system applications and system resources.
 
5. Open the web browser and try to log in.