After Upgrade to SP8 Process flow variables unavailable to Banner jobs.

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After Upgrade to SP8 Process flow variables unavailable to Banner jobs.

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

?Jobs imported via the Banner Agent in the Explorer results in "DB Error". No output file is created, and the job is not seen running in the Banner jobsub directory.

This only affect jobs in process flows passing prompts through the components.

Investigation

In the RMI log you will see the following error:

AwE-9999

08:57:16.565 rfp0: .AxOptions: NoErrorMsgProperties=false

ErrorMsg: AwE-9999 Internal error (4/11/12 8:57 AM)

Details: SZPPGMS 24984

 

Internal error : null : org.xml.sax.SAXParseException: The markup in the document following the root element must be well-formed.

Solution

This is fixed in Applications Manager v8 - Services Pack 9.

194518 Fixed a Rapid Automation Banner Agent compatibility issue that caused Process Flow Components to go to DB ERROR status.

As a work around you can find a chain that has one of the failing Banner componenets. Please then Edit one of the Banner components and go to that jobs Banner tabs, edit one of the prompts and hit Apply then edit it again and change it back and hit Apply. This should resolve the issue for that process flow.