After upgrade the Processes will not start.

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

After upgrade the Processes will not start.

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

The following error is thrown after an upgrade when the processes will not start:

ErrorMsg: AwE-9999 Internal error (11/21/12 11:32 AM)

Details: nativecalls

java.lang.UnsatisfiedLinkError: /opt/rona/appuat/c/libnativecalls.so: /opt/rona/appuat/c/libnativecalls.so: requires glibc 2.5 or later dynamic linker

at java.lang.ClassLoader$NativeLibrary.load(Native Method)

at java.lang.ClassLoader.loadLibrary0(Unknown Source)

at java.lang.ClassLoader.loadLibrary(Unknown Source)

at java.lang.Runtime.loadLibrary0(Unknown Source)

at java.lang.System.loadLibrary(Unknown Source)

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Cause

The incorrect Java being used.

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Resolution

Install a good Java version and add that to $PATH to resolve this issue.