Cannot Acquire office 365 endpoint
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Cannot Acquire office 365 endpoint

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Article ID: 9038

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Updated On:

Products

CA Identity Manager CA Identity Governance CA Identity Portal

Issue/Introduction

When acquiring an office 356 endpoint in Identity Manager, you receive error:

 [ApacheDS Worker-thread-82] (com.ca.jcs.o365:com.ca.jcs.o365.O365MetaConnectorType:141) ERROR - Failed to borrow connection: Failed to borrow connection object with connection key [connector@<example>.<domain>.com]: . 

 

Environment

Release: 14.x
Component:

Cause

This error is normally caused by using meta characters in the Administrator password or for the account used to acquire the endpoint. These include: "([{\^-=$!|]})?*+." 

Resolution

Please avoid using the following characters in the password of the user acquiring the endpoint:

"([{\^-=$!|]})?*+."