ClearView Studio and ClearView Admin hang in Automic - Logo when Java SDK 1.7 is used

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

ClearView Studio and ClearView Admin hang in Automic - Logo when Java SDK 1.7 is used

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

Describe symptoms here

When having Java 1.7 installed ClearView Studio and ClearView Admin hang when starting it while displaying Automic-Logo, can be terminated in windows tasklist.

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Cause

This is caused by having Java 1.7 installed, either installed (or updated) Java 1.7 when ClearView Studio and ClearView Admin was already installed, or ClearView Studio was installed on a machine where Java 1.7 was already installed on.

Note; It can also be that there are multiple java installations are set up on the server, with "java -version" on command shell you can investigate which javaversion is used by default.

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Resolution

Java 1.7 is going to be supported in future, as a workaround until that time, start the Applications via batchmode with following command using a Java Version 1.6:

Studio:

java -cp "clearview_studio.jar;lib/*" com.automic.gwa.studio.Main

Admin:

java -cp "clearview_admin.jar;lib/*" com.automic.gwa.admin.Main -r -w

Attention; Java 1.7 also installs a java.exe under system32 folder in windows, please check beforehand with "java -version" on commandshell if the Java 1.6 is used by default, and if not, change the path of your default java installation.