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FTP agent fails to start NumberFormatException or U2013310 Failed to load RA Agent

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Article ID: 90221

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

FTP agent fails to start NumberFormatException or U2013310 Failed to load RA Agent

Environment

Release: AUTOME99000-2.0-Automic-Oracle Retail MOM-Enterprise Edition
Component:

Resolution

Problem 

 The RA FTP agent would not start.  Running the startup command java -Xmx256M -jar /home/uc4/executor/ra/bin/ucxjcitx.jar threw the error: java.lang.NumberFormatException: For input string: "&01"


Troubleshooting/Cause

We were able to go into the agent's /bin/cacha/FTPAGENT directory and in there was a file or folder called HR_RAFiles which the agent was trying to use for startup which caused the error above.


Solution

We removed everything from the cache directory and the agent was able to startup again.