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Firewalls -- jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status

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Article ID: 90176

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Firewalls -- jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Symptoms

Jobs run on a remote agent behind a firewall sometimes go into a LAUNCH ERROR status. Errors like the following are displayed in pop-up windows:

ErrorMsg: AwE-5117 Job launch error

ErrorMsg: AwE-5103 network socket error


The remote agent is in a Running status.


Cause

We have seen these symptoms when ports specified for a firewall configuration time out.


Resolution

This has been rectified by either:

  • Resetting the timeout setting for the port in the firewall configuration.
  • Creating and scheduling a dummy module in AppWorx to keep the port open.