search cancel

CP Server processes crashing frequently

book

Article ID: 90087

calendar_today

Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

CP Server processes crashing frequently

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

 

CP Server processes crash with following (or similar) message:

Faulting application name: UCsrvcp.exe, version: 900.1.225.651, time stamp: 0x5050938e...


Cause

 Prior to SP4 for AE v9, This problem with the CP crash occurred at the time of a dialog login because the user name contained a backslash character (\). The backslash isn't allowed in a user name.


Resolution

Workaround - The issue is avoided by not allowing backslashes as part of user names.

This will be resolved in the SP4 for AE v9.