When creating a support incident for Automic Policy Orchestrator or Automic Predictive Analytics, keep some information ready.
Run the tool collectLogFiles.bat that can be found in the \Tools directory. This batch file will create a zip file called UC4.Policy.Orchestrator_logfiles.zip, which contains configuration and log files. If possible, provide log files with log level set to DEBUG. For information on how to change the log level see KB0010414 or KB0010415. Attach this log file to the support incident.
Additionally, please provide the following information: