How to uninstall a remote agent in Unix/Linux or Windows

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

How to uninstall a remote agent in Unix/Linux or Windows

Environment

Release: 9.x
Component: Applications Manager

Resolution

Symptoms

How do I completely uninstall a remote agent in Unix/Linux or Windows

 

---

Resolution

 

Unix/Linux

Make sure the Agent is in a STOPPED status

Inactivate the Agent from the Java client

Go to the site directory of the agent and invoke sosite

Stop all Agent processes using the 'stopso all' command

Delete the Agent's $AW_HOME directory.

 

 

Windows

1. Make sure the Agent is in a STOPPED status

2. Inactivate the Agent from the Java client (GUI)

3. Open a 'command prompt' as Administrator

4. cd to the site directory of the agent and invoke/run the sosite.bat file.

5. cd to the %AW_HOME%\c directory and run the following command:

instsrv -remove AWW-<AGENT_NAME>

This will uninstall the watchworx service

6. Delete the %AW_HOME% directory and all contents within.