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Issue starting WP/CP

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Article ID: 90004

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Issue starting WP/CP

Resolution

Detailed Description and Symptoms

CP/WP processes don't stay running.



Investigation

Looking in the WP log, we see:

U0003380 Server 'AutomicOMS#WP' version '8.00A027-901' (Runtime '0/00:00:00', Log# '1', Trc# '1').
U0003491 There is a time difference of '0/00:00:00' or '0' seconds to the Primary Server.
U0003375 Server usage of the last minute '0%', the last 10 minutes '0%' and the last hour '0%'.
U0003590 DB error: 'OCILogon', 'ERROR   ', '', 'ORA-28001: the password has expired'


The message is pretty clear, but to verify the issue, try logging into the SQLPlus using the Automic Username and Password.



Solution

Change the Password for the User. You might consider asking the DBA to remove the password expiration setting for the Automic User.