Launch ARA URL but could not connect to the website.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Affects Release version(s): 5

Launch ARA URL but could not connect to the website.

Environment

Release:
Component: ARLSMG

Resolution

Symptoms

ARA has been working but today when we launch the ARA URL we could not connect to the ARA website.

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Investigation

Check to see if any of the ARA configuration file has been changed. If it has not check if the IIS and tomcat/ECC is running.

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Resolution

Common issue are:
-Tomcat is not running or is stuck in some status other then running.
-The IIS is not running