LDAP error 49 - unable to authenticate

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

LDAP error 49 - unable to authenticate

Environment

Release: AUTWAB99000-11.0-Automic Workload Automation-Base Edition
Component:

Resolution

Symptoms

Setting LDAP SSL but it is return LDAP error 49 - unable to authenticate

 

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Logs

20150902/120629.189 - U00045033 Log on to LDAP server 'ABC1.DEE.AD.TEST.EXAMPLE.ORG:777' with user 'DEE.AD.TEST.EXAMPLE.ORG\[e-mail]'. 
20150902/120629.404 - U00045035 Detected Microsoft LDAP Server.
20150902/120629.459 - U00045014 Exception 'javax.naming.AuthenticationException: "[LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C8, comment: AcceptSecurityContext error, data 52e, v2580 
20150902/120629.460 - U00045040 LDAP check with logon user 'DEE.AD.TEST.EXAMPLE.ORG\[e-mail]' failed. 

 

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Resolution

This error message we see: LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903C8, comment: AcceptSecurityContext error, data 52e, v2580 

The Automation Engine just logs the message it receives from the LDAP server, which says 'error code 49'. According to the RFC specification for LDAP this means 'invalid credentials'.

-Verified that Username/Password provide is correct
-Verified that username & domain name in the configuration is correct.