Job fails with a DEAD status (1799) and is unable to be deactivated.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Job fails with a DEAD status (1799) and is unable to be deactivated.

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

After running a job, the job appears in the Activities window with a status of Dead. When attempting to deactivate, you receive:

Unable to Deactivate Task, invalid status for deactivation

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Cause

The dead status (1799) is an internal status used for comparison within the Automation Engine. A task ending in this state would need to be reviewed by Automic Support

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Resolution

If reproducible:

• Set TCP/IP=2 and DB=4 trace on your WP's and CP's.
• Replicate the steps necessary for DEAD status.
• Send the Logs and Trace generated as well as the runID to Automic Support.
• Support will send you the SQL necessary to remove the item(s) from your Activities Window
  

If not reproducible:

• Please contact support to get the SQL necessary to remove the item(s) from your Activities Window