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Job fails with a DEAD status (1799) and is unable to be deactivated.

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Article ID: 89922

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Job fails with a DEAD status (1799) and is unable to be deactivated.

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

After running a job, the job appears in the Activities window with a status of Dead. When attempting to deactivate, you receive:

Unable to Deactivate Task, invalid status for deactivation


Cause

The dead status (1799) is an internal status used for comparison within the Automation Engine. A task ending in this state would need to be reviewed by Automic Support


Resolution

If reproducible:

  • Set TCP/IP=2 and DB=4 trace on your WP's and CP's.
  • Replicate the steps necessary for DEAD status.
  • Send the Logs and Trace generated as well as the runID to Automic Support.
  • Support will send you the SQL necessary to remove the item(s) from your Activities Window

If not reproducible:

  • Please contact support to get the SQL necessary to remove the item(s) from your Activities Window