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Howto install HTML Help on non- local drives

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Article ID: 89871

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Howto install HTML Help on non- local drives

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

Automic HTML Help will not be opened properly when installed on a non local drive.


Cause

Microsoft blocks opening chm files over network because of security reasons

http://support.microsoft.com/kb/896054


Resolution

Set this Registry Key to allow open CHM Files to be opened via Network

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\HTMLHelp\1.x\ItssRestrictions]

"MaxAllowedZone"=dword:00000002

For further Information please read the MS article above.