Receive error U0032204 when running the Archive/Reorg/Unload utilities via batch mode

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Receive error U0032204 when running the Archive/Reorg/Unload utilities via batch mode

Environment

Release: AOATAM99000-9.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Detailed Description and Symptoms

When running the Archive, Reorg, or Unload utility via batch mode, the utility returns an error with return code 1 and shows the following in the log file:

U0032203 Logon with user '&01'.

U0032204 User without department is not unique for this client. Other user '&01' was found for this client. Access denied.

where &01 is the User object being used.

Investigation

?This error message is caused by there being more than one user with the same username.  For example, one user with the name UC4/MAINTENANCE and one with the user name UC4/UC4.

The error message for this would show up as:

U0032203 Logon with user 'UC4/%'.
U0032204 User without department is not unique for this client. Other user 'UC4/UC4' was found for this client. Access denied.

Solution

On UNIX, you cannot specify a department for the login since there is no domain (on windows, you would specify USER/DOMAIN for the user object). There are two options to resolve this issue:

 

1) Remove one of the current users with the same name so that there are no more than one of the users.

 

2) Create a new user object with a unique name. This user must also be used in the Login object which means that user must also be on the machine where the utilities are being run and must be able to run the utilities via batch mode on that machine external to a Automic job.

 

An OS admin will most likely need to be involved in this.

 

As far as ease of resolution, the first option if at all possible is the easiest.