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Installing Remote Agent on Windows 2008 r2

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Article ID: 89715

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Updated On:

Products

CA Automic Applications Manager (AM)

Issue/Introduction

Installing Remote Agent on Windows 2008 r2

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

Installing a Remote Agent on Windows 2008 r2 and getting an "OpenSCManager failed" "Access is denied (0x5:5)" message.?


Solution

To get past this error you may need to manually install watchworx services after the Application installation is complete.
 
Open the command prompt by right-clicking and choose 'run as administrator'
 
Navigate to %AW_HOME%\site and issue the sosite.bat command to set up the proper environment.
 
Navigate to:
 
%AW_HOME%\c
 
and run the following command:
 
instsrv -install -auto -watch <master_name>
 
After this edit the newly created Windows Service and verify that the correct login and password are assigned to the Service.

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