Installing Remote Agent on Windows 2008 r2

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Installing Remote Agent on Windows 2008 r2

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

Installing a Remote Agent on Windows 2008 r2 and getting an "OpenSCManager failed" "Access is denied (0x5:5)" message.?

Solution

To get past this error you may need to manually install watchworx services after the Application installation is complete.

 

Open the command prompt by right-clicking and choose 'run as administrator'

 

Navigate to %AW_HOME%\site and issue the sosite.bat command to set up the proper environment.

 

Navigate to:

 

%AW_HOME%\c

 

and run the following command:
 

instsrv -install -auto -watch <master_name>

 

After this edit the newly created Windows Service and verify that the correct login and password are assigned to the Service.

?