Symptoms
Instructions included in this document outline the steps to follow when updating Applications Manager 8.0 to service pack 10. Ensure that Applications Manager is stopped before applying the service pack.
Note: The Applications Manager master and all remote agents will need to be updated at the same time.
Cause
Installing the patch:
Log in as the AM user
Stop the master and all remote agents
Navigate to the AW_Home/data folder
Delete the file called extract_file.dat
(Ensures the applicable files are extracted during the installation)
Create a folder under the AW_HOME folder called SP10
Copy the installation file to that folder
Expand the file
Run the cdinst.sh from that folder
Example: sh /path/to/v8/cdinst.sh
Describe resolution here