Newly set up email connection does not work

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Newly set up email connection does not work

Environment

Release: AOATAM99000-8.0-Automic-One Automation Tools-Application Manager
Component:

Resolution

Symptoms

After sending an email via :send_mail or the execution of a CALL Object you receive following message:

 

U0020408 50006

 

This Error messages displays that the Automic System is not allowed to send mails via mailserver.

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Cause

Many mail server administrators prevent servers from sending emails and the server´s name or IP address have to be allowed to send emails.

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Resolution

The Automic Server and/or OS Server a Automic agent with mail connection is running on has to be entered as allowed host in email servers SMPT configuration.