Service Pack 6 Installation Fails When Connecting to a Remote DataBase

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

Service Pack 6 Installation Fails When Connecting to a Remote DataBase

Environment

Release: AAMOS499000-8.0-Automic Applications Manager-OS400 Agent
Component:

Resolution

Detailed Description and Symptoms

When installing SP6 with a remote database the installation may fail with ORA-12154: TNS:could not resolve the connect identifier specified.

Investigation

The value of net_connect in the $AW_HOME/site/awenv.ini may not be set.

Solution

Before running the patch, manually add the following line to the $AW_HOME/site/awenv.ini file:
net_connect=<VALUE_OF_NETCONNECT>

In Windows OS the line may already exist, verify that the connect string is correct and make the appropriate changes.