Symptoms
Data needed for analysis:
Root Cause:
1. While using SEND_Mail with two Mail-Agent both agents must have privileges on the file, regardless whether its defined in a Job or not.
2. The Version of the Automic components that you have in use do not support AIX 7.1
AIX 7.1. is supported from the following versions:
Automic Operations Manager v8.00
----------------------------------------------------------------------------------
Automic Server - released with HF 8.00A132-931
Automic Utilities - released with HF 8.00A132-231
Automic Agent - released with HF 8.00A130-131
Automic Database Agent - released with HF 8.00A130-131
Automic Service Manager- released with HF 8.00A110-312
----------------------------------------------------------------------------------
Resolution
1. Deactivate the second Mail-Agent such that only one Agent can send Mails.
2. Store the files on a Server where its accessible to the Mail-agent and all System Users.
3.When both Agents are used both Agents must have privileges on the Files.
4. Update your Automic components to the versions that support AIX 7.1.
AIX 7.1. is supported from the following versions:
Automic Operations Manager v8.00
----------------------------------------------------------------------------------
Automic Server - released with HF 8.00A132-931
Automic Utilities - released with HF 8.00A132-231
Automic Agent - released with HF 8.00A130-131
Automic Database Agent - released with HF 8.00A130-131
Automic Service Manager- released with HF 8.00A110-312
----------------------------------------------------------------------------------
Investigation: